FAQs

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FAQ

FREQUENTLY ASKED QUESTIONS

1. R & D and Design

(1) What is the difference between your products in the industry?

Our products adhere to the concept of quality first and differentiated research and development, and satisfy the needs of customers according to the requirements of different product characteristics.

2. Certification

(1) What certifications do you have?

Our company has acquired IS09001 quality management system certification, ISO14001 environmental management system certification and ISO45001 occupational health and safety management system certification.

3. Production

(1) What are your standards of row materials suppliers?

We attach great importance to the quality, scale and reputation of our suppliers. We firmly believe that a long-term cooperative relationship will definitely bring long-term benefits to both parties.

(2) What is your production process?

1. The production department adjusts the production plan after receiving the assigned production order at the first time.
2. The material handler goes to the warehouse to pick up the material.
3. Prepare the corresponding work tools.
4. After all the materials are ready, the workshop staff will start production.
5. After the finished product is produced, the quality control personnel will conduct quality inspection, and the packaging will start after the inspection is passed.
6. After the product is packaged, it enters the finished product warehouse.

(3) How long is your normal product delivery period?

For samples, the delivery time is within 5 working days. For mass production, the delivery time is 12-35 days after receiving the deposit. The delivery time will be effective after

① we receive your deposit, and

② we get your final approval of your product. If our lead times do not meet your deadlines, please check your requirements in your sales. In any case, we will try our best to meet your needs. In most cases, we can do this.

(4) Do you have MOQ of products? If yes, what is the minimum quantity?

MOQ for OEM/ODM and Stock have shown in Basic Info. of each product.

(5) What is your total production capacity?

Our total production capacity is about 50 million meters per year, all kinds of sealing strips for windows and doors.

(6) How big is your company? What is the annual output value?

Our factories cover a total area of ​​26,000 square meters, with an annual output value of RMB 72 million (US$11.3 million).

4. Quality control

(1) What is your quality control process?

Our company has strict quality control and manual inspection process.

(2) How about the traceability of your products?

Each batch of products can be traced back to the supplier, batching personnel and filling team by production date and batch number, to ensure that any production process is traceable.

(3) Can you supply the relevant documentation?

Yes, we can provide most documentation including  Origin, and other export documents where required.

(4) What is the product warranty?

We guarantee our materials and workmanship. Our company's goal is to solve and solve all customer problems, make everyone satisfied and achieve a win-win situation

5. Shipment

(1) Do you guarantee safe and reliable delivery of products?

Yes, we always use high-quality packaging for transportation, and we will also provide more packaging for timely replacement in case of transportation damage. Special packaging and non-standard packaging requirements may result in additional costs.

(2) How about the shipping fees?

The shipping cost depends on the shipping method you choose. Express and air freight are usually the fastest but also the most expensive. Sea freight is the best solution for bulk cargo. If we know the quantity and detailed delivery address information, we can give you a variety of shipping methods for reference, and you can choose the most suitable shipping method and price for you.

6. Products

(1) What are the specific categories of products?

Our prices may vary based on supply and other market factors. After your company sends us an inquiry, we will send you an updated price list.

(2) What are the specifications of your existing products?

The current products are all kinds of door and window sealing strips and door bottom sealing strips, which are mainly used for architectural decoration doors and windows such as plastic steel doors and windows, aluminum alloy doors and windows, and wooden doors and windows.

7. Payment method

(1) What are the acceptable payment methods for your company?

30% T/T deposit, 70% T/T balance payment before shipment.
More payment methods depend on your order quantity.

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